Q : How do I place an order?
A : You can place your order directly through our website. After payment is completed, our team will process your order and prepare it for shipment.

Q : What’s the difference between 1:1 Quality Bags and Highest 5A Quality Bags?
A : 1:1 Quality: Focuses on value for money, achieving over 80% similarity to the official authentic product.
Highest 5A Quality: Prioritizes meticulous attention to detail, achieving over 95% similarity to the official authentic product—making it difficult for the average person to distinguish—and comes with the complete official packaging.

Q : Can I change my order after placing it?
A : If you need to make changes to your order, please contact us within 6 hours. We will do our best to assist you before the order enters the preparation process.

Please note that order modifications can only be requested once after the order is placed. Once the modification has been confirmed or the order has entered preparation, further changes may not be accepted.

* For shoes, please carefully confirm your size, color and style before placing your order. Since each pair requires a specific preparation and production process, shoe orders cannot be modified after they have been submitted.

Q : Will my order details be confirmed before shipping?
A : For certain orders, our team may contact customers to confirm product details, shipping information and order accuracy before shipment.

Q : How long does shipping take?
A : Shipping time depends on the destination and shipping method selected. International shipments may require additional processing and transportation time. Please refer to the ‘Shipping Policy’ section for details.

Q : Why can’t I see tracking information immediately?
A : After your order has been shipped, tracking information may not appear immediately. It takes time for the package to be transferred to the carrier, processed, scanned and updated in the carrier’s tracking system.

For international shipments, the first tracking update may take several business days depending on the carrier and destination.

If your tracking information has not been updated after several days, please contact our customer support team and we will assist you.

Q : Can I change my shipping address?
A : Please ensure your shipping address is correct before completing your order. Once an order has been shipped, we may not be able to modify the delivery information.

Q: What payment methods do you accept?
A : We accept secure payment methods available during checkout, including major credit/debit cards and other supported payment options.

Q : What if I receive a damaged or incorrect item?
A : Please contact our customer support team as soon as possible with relevant details and images. We will review the situation and provide assistance according to our policies.

Q : Why do you contact customers before shipping?
A : To provide a better shopping experience and ensure order accuracy, we may confirm product details, shipping information and order requirements before shipment.

This helps us minimize mistakes and ensure your order is prepared correctly.